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On Communication

The Etiquette of Texting for Business

texting etiquette
As technology evolves, so do the rules of etiquette surrounding that technology.  Texting is one of those areas whose rules are not cut and dry.  Some time ago, texting in a business situation was taboo, but has become more and more acceptable.  There are, however, guidelines that need to be followed with regard to who you can text and under what circumstance.  The following article from Entre...

An Overview Of Twitter For Business

twitter for business
Last month, I gave an presentation on Twitter for Business to a networking group that I belong to, Bay Area New Business Network, that was received well.  Following is the document that I used as a handout - adapted from a class on 'The Language of Twitter for Business' by Adnan Iftekhar. An Overview of Twitter for Business Twitter.com is considered a network of engagement – you follow people or...

Learning The Lingo

I speak your language
On the road to process improvement, it is not enough to just walk the walk.  We must also talk the talk.  By that I mean, we not only need to learn about our clients' business and how they do things, but also learn the vocabulary that is unique to each of the business groups we work with.  Mapping sessions and requirements gathering sessions are more productive when we can speak in terms that our ...

The Importance Of Asking The Right Questions

and How Much
There is nothing so discouraging as working through a process improvement project only to get to the end and finding that we had not fully solved the problem.  We either did not understand the problem, did not have the right people involved, did not ask the right questions, or a combination of the three.  Further analysis generally shows that the root cause was not asking the right questions.  The...